B&R Eckel’s Job Listing
Invoicing Clerk / Customer Service Representative
Create and release company invoices, file billing documents, and handle customer inquiries by phone and email.
B&R Eckel’s is a Canadian transportation company with terminals in Bonnyville, Lloydminster, and Nisku. Since 1965, our experienced team has delivered dependable service for a wide range of transportation needs.
We value our employees and provide the tools, training, and workplace support they need to succeed. We are currently seeking an Invoicing Clerk / Customer Service Representative to join our team, reporting to the Invoicing Clerk / Customer Service Representatives Team Lead.
Duties and Essential Job Functions
- Perform audit and release all invoices for shipments.
- Scan essential billing documents for all invoices.
- File PODs (Proof of Delivery) and bills of lading accurately.
- Code and separate heavy haul bills of lading for payroll and billing purposes.
- Rate and email tickets for coding or approvals.
- Enter and release all invoices related to oilfield operations.
- Prepare bid analysis for rig moves.
- Handle customer service calls and emails, including shipment tracking, rating, proof of delivery requests, and general inquiries.
- Follow up with customers regarding purchase orders, AFEs (Authorization for Expenditure), and cost codes.
- Provide backup support for managing emails from white glove service customers.
- Generate outbound probills when necessary.
- Manage invoice corrections, including credits and rebills.
- Ensure compliance with month-end accounting procedures to accurately capture revenue.
- Enter customer rates into the billing system accurately.
- Assist in fulfilling audit compliance requests.
- Perform other necessary administrative duties as required.
Other Functions and Responsibilities
- Identify current and future customer requirements to provide best-in-class services.
- Protect the organization’s reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential. Treat all information as highly confidential.
- Ensure policies and procedures are followed.
- Ensure compliance with all federal and provincial laws.
- Comply with or exceed relevant HSE regulations, policies, and standards.
- Contribute to the planning process and actively assist the company in achieving stated HSE goals and objectives.
- Actively participate in the reporting and subsequent investigation of all accidents, incidents, hazards, and near misses that have the potential to impact operations.
- Accept responsibility for protecting themselves, co-workers, visitors, and members of the public who may be affected by their activities.
- Conduct themselves in a manner that ensures their actions have a minimum impact on the environment.
- Practice, encourage, and reinforce safe, healthy, and environmentally sound behaviour.
- Report any hazards, injuries, or unsafe conditions.
- Work with all departments to promote Health and Safety policies.
- Lead by example.
- Complete any other tasks required by management.
Qualifications
- Prior experience in customer service, demonstrating effective communication and problem-solving skills.
- Familiarity or previous experience within the trucking industry is considered an asset.
- Strong interpersonal abilities and a customer-focused approach to handle inquiries and provide satisfactory resolutions.
- Adaptability to fast-paced environments and the ability to prioritize tasks efficiently.
- Proficiency in relevant software or tools used in the trucking or logistics sector.
Required
- MS Office (strong intermediate/advanced Excel skills are required).
- Attention to detail and accuracy.
- Documentation skills.
- Data entry skills.
- Telephone skills.
- Informing others.
- Listening.
- Verbal communication.
- Energy level.
- Multi-tasking.
- Dependability.
- Emotional control.
- Reporting skills.
Required Licences and Certifications
- Class 5 driver’s licence.
Physical Requirements and Work Environment
- Work is primarily sedentary; no special demands are required.
- Work may require occasional weekends and/or evening work.
Please ensure your resume and cover letter are ready before starting the application.
